International Bpo Executive

Maple wants to bring on an International Bpo Executive for its Malad, Mumbai team. Salary is up to ₹35,000/month. There are 30 open positions.

Note from the employer

International Us Process. Need Fluent English Communication Skills Only. International Experience Is Added Advantage. Freshers And Experienced Both Can Apply. This Is 24 By 7 Rotational Shifts. This Includes Night Shift. This Is 5 Days Working And 2 Rotational Week Off. Type : International | Languages : English

Candidate profile

• Open to freshers
• Education: 12th Pass
• Comfortable with English, International
• Good English
• Freshers can apply
• Night shift
• Type: International
• Languages: English
• A polite, patient attitude

Compensation

Salary: ₹21,000 – ₹35,000 per month, based on skills and experience.

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Malad, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office
• Shift: 24*7 rotational shifts | Monday to Friday
• Vacancies: 30
• Employment type: Full time

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