International Inbound Process

Maple wants to bring on an International Inbound Process for its Malad, Mumbai team. 30 candidates will be hired for this role. Salary is up to ₹32,000/month.

In the employer’s words

International Us Customer Service Process. Need Fluent English Communication Skills Only. Need Hsc With Minimum 6 Months Experience On Paper Mandatory. This Is 24 By 7 Rotational Shifts. This Includes Night Shift. This Is 5 Days Working And 2 Rotational Week Off. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

What you get

Compensation: ₹25,000 – ₹32,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Inbound, International
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• Someone patient and calm under pressure

What the job involves

• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.

Quick facts

• Job location: Malad, Mumbai, Maharashtra
• Openings: 30
• Timings: 09:30 pm - 6:30am | Monday to Friday
• Work type: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Maple.