International Voice Process Agent

A new International Voice Process Agent role is open at Maple, Thane, Mumbai. Salary is up to ₹35,000/month. 30 candidates will be hired for this role.

In the employer’s words

Handle Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Compensation

Compensation: ₹20,000 – ₹35,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• A patient, calm under pressure attitude

Your responsibilities

As an International Voice Process Agent, your work will include:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system.

Job at a glance

• Location: Thane, Mumbai, Maharashtra
• Openings: 30
• Work mode: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Maple.