Orm Back Office

Maple is looking for an Orm Back Office to join its team in Airoli, Mumbai. The team is filling 30 vacancies. Salary is up to ₹21,000/month.

Note from the employer

Urgent Requirements Of Back Office Executives For Orm (Online Reputation Management) Location- Airoli Navi Mumbai Need Hsc/Graduate Candidates With Excellent English Comsshould Have Knowledge About Escalations Handling Over The Social Media Platforms Like Facebook Twitter And Instagram Etc.Both Freshers And Experience Candidates Can Apply. Type : Outbound, Domestic | Languages : English

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: English

Compensation

You will be paid ₹16,000 – ₹21,000 per month.

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Position details

• Location: Airoli, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.