Soft Collection Simple Calling

Start your next role as a Soft Collection Simple Calling with Maple in Dadar, Mumbai. Salary is up to ₹25,000/month. There are 20 open positions.

Employer’s description

Soft Collection Simple Calling Unlimited Incentive Based On Performance Average And Basic English Can Also Apply But Need Collection Exp Dra And Non Dra Can Apply. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• A customer-first, polite attitude

What you get

The salary for this role is ₹18,000 – ₹25,000 per month.

Job details

• Location: Dadar, Mumbai, Maharashtra
• Vacancies: 20
• Job type: Full time
• Work mode: Office-based
• Shift: 9 am to 6 pm | Sunday fixed off
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.