Team Leader Inbound

Looking for a Team Leader Inbound role in Malad West, Mumbai? Maple is hiring now. You can earn up to ₹30,000/month. There are 8 open positions.

Employer’s description

Team Leader Inbound No Of Openings - 8 Require Candidates With Bpo Tl Exp Hsc Or Graduationsalary Upto - 35 Ctc. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: English
• A calm under pressure, patient attitude

Salary

You will be paid ₹25,000 – ₹30,000 per month.

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Malad West, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 8
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Maple.