Team Leader,Trainer,Qa For Bpo

Maple has an opening for a Team Leader,Trainer,Qa For Bpo based in Airoli, Mumbai. Salary is up to ₹35,000/month. 30 candidates will be hired for this role.

Employer’s description

Urgent Opening For Bpo Required Team Leader, Quality Analyst, Trainer , Trainer Cum Qa And Assistant Manager For Bpojob Location: Thane, Airoli, Ghansoli, Maladneed Minimum 1-2 Year On Paper Experience As Tl, Qa, Am, Trainer Relevant Field In Bpo Hsc/Graduate Both Can Apply Salary: Upto 35K In Hand Need Candidates From Customer Service, Sales, Real Estate, Banking Process, Collection Process Background Call Directly On Mentioned Number. 1 - 2 Years Experience Compulsory. | Languages : English

Salary and benefits

The salary for this role is ₹25,000 – ₹35,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A polite, calm under pressure attitude

Your responsibilities

As a Team Leader,Trainer,Qa For Bpo, your work will include:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Job location: Airoli, Mumbai, Maharashtra
• Vacancies: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Shift: 09:30 am - 6:30pm | Monday to Saturday

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