Business Transformation Manager

Mario Industries Pvt Ltd wants to bring on a Business Transformation Manager for its Lower Parel East, Mumbai team. You can earn up to ₹55,000/month.

Note from the employer

Drive Company-Wide Transformation With The Md: Build Org Structure, Sops, Kras/Kpis, Dashboards And Review Systems Across Departments And Follow Up Until Measurable Results. Factory/Warehouse Visits Required. More Than 2 Years Experience Compulsory.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: CRM tools, Hindi and English, Typing speed, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• A polite, patient attitude

Salary and benefits

You will be paid ₹45,000 – ₹55,000 per month.

Job details

• Work location: Lower Parel East, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Mario Industries Pvt Ltd reviews applications regularly.