Holiday Booking Executive

A new Holiday Booking Executive role is open at Mars Agro Farm, Kalyan West, Mumbai. Salary is up to ₹18,000/month.

Note from the employer

1) Handle Incoming And Outgoing Customer Calls Professionally.2) Explain Resort Packages, Facilities, And Offers To Prospective Guests.3) Convert Customer Enquiries Into Confirmed Bookings.4)Follow Up With Customers Through Calls And Whatsapp.5) Prepare And Send Booking Confirmations And Payment Details.6) Maintain Booking Records And Reports In Microsoft Excel.7) Update Room Availability And Booking Status Regularly.8) Coordinate With The Resort Operations Team Regarding Guest Arrivals.9) Perform Routine Back-Office Documentation And Administrative Work.10) Maintain Accurate Booking Accounts And Records.11) Assist In Responding To Customer Enquiries Received Through Social Media And Forward Leads To The Concerned Team. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Marathi

Salary

Salary: ₹17,000 – ₹18,000 per month, based on skills and experience.

Your responsibilities

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Inbound, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Marathi

Job at a glance

• Job location: Kalyan West, Mumbai, Maharashtra
• Working hours: 10:00 am - 5:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Mars Agro Farm reviews applications regularly.