Customer Relationship Executive (Cr...

Start your next role as a Customer Relationship Executive (Cr... with Maruti Suzuki Pvt Ltd in Andheri East, Mumbai. 3 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Bachelors Degree In Any Discipline.Strong Communication And Interpersonal Skills.Basic Knowledge Of Crm Tools And Ms Office.Ability To Handle Customer Queries And Work In A Fast-Paced Environment. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary

You will be paid ₹20,000 – ₹25,000 per month.

Your responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are patient and calm under pressure

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Maruti Suzuki Pvt Ltd today.