Customer Care Executive

Mercury Insurance Brokers Pvt Ltd is looking for a Customer Care Executive to join its team in Sector 58 - Noida, Delhi. Salary is up to ₹25,000/month. 5 candidates will be hired for this role.

Employer’s description

Its Lead Generation Profile. More Than 2 Years Experience Compulsory. | Type : Inbound, International, Sales | Languages : English

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Inbound, International and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, International, Sales
• Languages: English
• You are patient and customer-first

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Compensation

The salary for this role is ₹19,000 – ₹25,000 per month.

Position details

• Location: Sector 58 - Noida, Delhi, Delhi
• Work type: Office-based
• Timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Mercury Insurance Brokers Pvt Ltd reviews applications regularly.