Telecaller

A new Telecaller role is open at Mildstone Pvt Ltd, Amarnath Ji Yatra, Srinagar. Salary is up to ₹12,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• You will resolve queries and complaints with patience and accuracy.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Complaint handling, Verbal communication, Active listening
• Basic English
• Freshers can apply

Salary and benefits

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Quick facts

• Work location: Amarnath Ji Yatra, Srinagar, Jammu and Kashmir
• Work type: On-site
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Mildstone Pvt Ltd.