International Voice Process Agent

Mm Infinity wants to bring on an International Voice Process Agent for its Ghatkopar, Mumbai team. The pay goes up to ₹35,000/month. The team is filling 5 vacancies.

Employer’s description

We Are Looking For A Dynamic And Result-Oriented *International Sales Executive To Expand Global Business Opportunities, Manage Overseas Clients, And Drive Export Sales Growth. 1 - 2 Years Experience Compulsory. | Type : International, Sales, Outbound | Languages : Marathi, Hindi, English

Day-to-day work

As an International Voice Process Agent, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi, International, Marathi, Outbound, Sales
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales, Outbound
• Languages: Marathi, Hindi, English
• Someone customer-first and polite

What you get

You will be paid ₹30,000 – ₹35,000 per month.

Job at a glance

• Job location: Ghatkopar, Mumbai, Maharashtra
• Work type: Office-based
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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