Customer Care Executive

Looking for a Customer Care Executive role in Sector 43 - Gurgaon, Delhi? Mobile Masters Garage is hiring now. The pay goes up to ₹16,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

As a Customer Care Executive, your work will include:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Complaint handling, CRM tools, Hindi and English, Verbal communication
• Good English
• 1 - 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹15,000 – ₹16,000 per month.

Quick facts

• Location: Sector 43 - Gurgaon, Delhi, Delhi
• Shift: 8 AM - 6 PM | Monday to Saturday
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Job type: Full time

Ready to start? Upload your resume and apply to Mobile Masters Garage today.