Telecaller

MRK Office wants to bring on a Telecaller for its Morampudi team. Freshers can apply. Salary is up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Typing speed, CRM tools, Active listening, Complaint handling
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Day-to-day work

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job details

• Location: Morampudi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

Apply today and take the next step in your career with MRK Office.