Telecaller

Mv Traders wants to bring on a Telecaller for its Dombivali, Mumbai team. Freshers can apply. You can earn up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Typing speed, Hindi and English, Verbal communication, Active listening
• Basic English
• Freshers can apply
• Someone customer-first and patient

Job at a glance

• Work location: Dombivali, Mumbai, Maharashtra
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Mv Traders reviews applications regularly.