Customer Service Manager

My Car Pune Private Limited is looking for a Customer Service Manager to join its team in Wakad, Pune. The team is filling 2 vacancies. You can earn up to ₹35,000/month.

In the employer’s words

Handle Customer Complaints And Disputes Sensitively, Aiming To Resolve Issues In A Timely And Satisfactory Manner. Coordinate With The Sales And Service Teams To Ensure Seamless Customer Experiences And Service Delivery. Develop And Implement Customer Care Policies And Procedures Tailored To The Automotive Industry. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Candidate profile

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone customer-first and patient

What you will do

As a Customer Service Manager, your work will include:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Salary and benefits

The salary for this role is ₹25,000 – ₹35,000 per month.

Job details

• Location: Wakad, Pune, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Job type: Full time

Apply today and take the next step in your career with My Car Pune Private Limited.