Team Leader

Narith Business Services is looking for a Team Leader to join its team in Thane, Mumbai. You can earn up to ₹60,000/month. The team is filling 10 vacancies.

Employer’s description

We Are Hiring An Experienced Team Leader For Domestic Admission Process.Requirements: Minimum 3 Years Team Leader Experience In Sales, Bpo, Telecalling, Lead Generation, Or Customer Service Excellent English Communication Strong Team Handling & Target Management Skillsresponsibilities: Manage Admission Counselor Team Achieve Targets & Improve Conversions Handle Escalations, Reporting, And Team Performance Conduct Training, Coaching & Briefings. More Than 2 Years Experience Compulsory. | Type : Sales, Domestic

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Domestic, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Someone patient and polite

Compensation

The salary for this role is ₹40,000 – ₹60,000 per month.

Position details

• Job location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Work type: On-site
• Shift: 10:00 am - 7:00pm | Monday to Saturday
• Interview: 6:00 pm - 8:00pm | Monday to Friday
• Openings: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Narith Business Services.