Customer Reletion Officer

National Automobile Services has an opening for a Customer Reletion Officer based in Panvel, Mumbai. There are 2 open positions. You can earn up to ₹18,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Gujarati, Marathi, Hindi, English

What you will do

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of English, Gujarati, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: Gujarati, Marathi, Hindi, English
• You are patient and customer-first

Salary

Compensation: ₹13,000 – ₹18,000 per month.

Job details

• Job location: Panvel, Mumbai, Maharashtra
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — National Automobile Services reviews applications regularly.