Operation Manager

Start your next role as an Operation Manager with Nefcon Systems Pvt Ltd in Goregaon West, Mumbai. Salary is up to ₹40,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Roles and responsibilities

• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with Hindi and English, Active listening, Typing speed, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and polite

Pay and perks

Compensation: ₹30,000 – ₹40,000 per month.

Job details

• Work location: Goregaon West, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Nefcon Systems Pvt Ltd reviews applications regularly.