Customer Service Coordinator

Start your next role as a Customer Service Coordinator with Netspoc Telecom Private Limited in Koramangala, Bengaluru. Salary is up to ₹21,000/month. The team is filling 2 vacancies.

Note from the employer

Candidates Will Be Responsible For Coordination Of Service Delivery, Including Technical Support. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• You'll log every interaction and its outcome in the support system.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Complaint handling, CRM tools, Verbal communication, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

Pay and perks

The salary for this role is ₹15,000 – ₹21,000 per month.

Job details

• Location: Koramangala, Bengaluru, Karnataka
• Work mode: Work from office
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 2

Click Apply to send your profile to Netspoc Telecom Private Limited. It takes less than a minute.