Customer Care Executive

Join New Medical Centre A Unit Of Good Vibes Healthcare Pvt. Ltd. as a Customer Care Executive in Moti Nagar, Delhi. The pay goes up to ₹16,000/month.

Employer’s description

Handle Inbound And Outbound Customer Callsmaintain Healthy Relationships With Customersresolve Customer Queries And Complaints Effectivelyfollow Up With Customers For Feedback And Supportupdate Customer Details In Crm / Excel / Systemcoordinate With Internal Teams For Issue Resolutionensure Customer Satisfaction And Retention. Languages : Hindi, English

Day-to-day work

As a Customer Care Executive, your work will include:

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone customer-first and patient

What you get

The salary for this role is ₹12,000 – ₹16,000 per month.

Quick facts

• Location: Moti Nagar, Delhi, Delhi
• Work mode: Office-based
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

Ready to start? Upload your resume and apply to New Medical Centre A Unit Of Good Vibes Healthcare Pvt. Ltd. today.