Customer Service Team Lead

Newchecks Solutions Pvt Ltd is looking for a Customer Service Team Lead to join its team in Royapettah, Chennai. Salary is up to ₹33,000/month. The team is filling 15 vacancies.

Employer’s description

Candidates Who Are Undergraduates With A Minimum Of 5 Years Of Experience In Collections, Preferably As A Team Leader (Tl), Are Also Welcome. 1 - 2 Years Experience Compulsory. | Languages : English, Tamil

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: English, Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Tamil
• A customer-first, patient attitude

Pay and perks

Salary: ₹30,000 – ₹33,000 per month, based on skills and experience.

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Royapettah, Chennai, Tamil Nadu
• Vacancies: 15
• Work mode: Work from office
• Job type: Full time
• Working hours: 9.00 AM - 6.00 PM | Monday to Saturday
• Interview: 10:00 AM - 3:00 PM | Monday to Saturday

Apply today and take the next step in your career with Newchecks Solutions Pvt Ltd.