Collection Telecaller (Dra)

Nextgen Infratech Solutions Llp is looking for a Collection Telecaller (Dra) to join its team in Ghansoli, Mumbai. There are 30 open positions. You can earn up to ₹32,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Salary

You will be paid ₹19,000 – ₹32,000 per month.

Day-to-day work

• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi
• Someone calm under pressure and polite

Job at a glance

• Work location: Ghansoli, Mumbai, Maharashtra
• Openings: 30
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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