Inbound Customer Service Advisor

Looking for an Inbound Customer Service Advisor role in Ghansoli, Mumbai? Nextgen Infratech Solutions Llp is hiring now. The pay goes up to ₹14,000/month. Freshers can apply.

In the employer’s words

Help Calling. Languages : Malayalam, Malayalam

Day-to-day work

Here is what a typical day looks like:

• You will identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Malayalam
• Male Only
• Basic English
• Freshers can apply
• Languages: Malayalam, Malayalam
• Someone patient and calm under pressure

Salary

Compensation: ₹10,000 – ₹14,000 per month.

Position details

• Location: Ghansoli, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 1
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Nextgen Infratech Solutions Llp reviews applications regularly.