Bpo Quality Analyst

Nextus Global Services Pvt. Ltd. wants to bring on a Bpo Quality Analyst for its Kalyan West, Mumbai team. There are 5 open positions. You can earn up to ₹35,000/month.

Employer’s description

We Are Hiring A Quality Analyst For An International Process. The Role Involves Monitoring Calls, Providing Feedbacks, Conducting Audits, Evaluating Agent Performance, And Ensuring Quality Standards Are Met. Strong Communication Skills And Experience In Bpo Quality Are Preferred. 1 - 2 Years Experience Compulsory. | Languages : English

Salary

The salary for this role is ₹25,000 – ₹35,000 per month.

Your responsibilities

• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are patient and calm under pressure

Job details

• Work location: Kalyan West, Mumbai, Maharashtra
• Employment type: Full time
• Shift: 8:00 PM - 5:00 AM | Monday to Friday
• Openings: 5
• Interview timings: 8:00 PM - 10:00 PM | Monday to Friday
• Work mode: Office-based

Apply today and take the next step in your career with Nextus Global Services Pvt. Ltd..