Telecalling Team Leader

Looking for a Telecalling Team Leader role in Bandra West, Mumbai? Niham is hiring now. You can earn up to ₹32,000/month.

In the employer’s words

Manage A Team Of Telecallers For An Educational Institute. 1 - 2 Years Experience Compulsory. | Type : Outbound

Salary

Salary: ₹18,000 – ₹32,000 per month, based on skills and experience.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• You are calm under pressure and customer-first

Day-to-day work

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job details

• Location: Bandra West, Mumbai, Maharashtra
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Apply today and take the next step in your career with Niham.