Team Leader

Nomisma Mobile Solutions Pvt. Ltd. is looking for a Team Leader to join its team in Sakinaka, Mumbai. There are 4 open positions. Salary is up to ₹45,000/month.

Employer’s description

We Are Hiring A Telesales Team Leader With Experience In Business Loan Sales To Lead And Manage A Telesales Team. Candidate Should Have Strong Team Handling, Sales, And Target Management Skills From Nbfc, Fintech, Or Banking Industry. Responsible For Driving Team Performance, Achieving Monthly Targets, And Improving Customer Conversion. More Than 2 Years Experience Compulsory.

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: Below 10th
• Skills: Active listening, Hindi and English, Verbal communication, Typing speed
• No English required
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Compensation

The salary for this role is ₹25,000 – ₹45,000 per month.

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Sakinaka, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 4
• Work type: Office-based

Apply today and take the next step in your career with Nomisma Mobile Solutions Pvt. Ltd..