Customer Care Executive

Nsb Bpo Solutions Limited (M/S Nsb Bpo Solutions Limited) wants to bring on a Customer Care Executive for its Sector 58 - Noida, Delhi team. The pay goes up to ₹27,000/month. The team is filling 30 vacancies.

In the employer’s words

Handle Inbound Calls. Type : Inbound | Languages : Bengali, Marathi, Gujarati, Telugu, Malayalam, Tamil, Kannada

Salary

You will be paid ₹20,000 – ₹27,000 per month.

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Bengali, Gujarati, Inbound, Kannada, Malayalam, Marathi, Tamil and Telugu
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Bengali, Marathi, Gujarati, Telugu, Malayalam, Tamil, Kannada

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Job details

• Location: Sector 58 - Noida, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

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