International Voice Process Agent

Nxspire Solutions Pvt Ltd. wants to bring on an International Voice Process Agent for its Navi Mumbai, Mumbai team. There are 10 open positions. Salary is up to ₹35,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. More Than 2 Years Experience Compulsory. | Type : Inbound

What the job involves

• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Requirements

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Inbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Someone calm under pressure and polite

Salary

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job at a glance

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Nxspire Solutions Pvt Ltd. today.