Voice Process Associate

Olive Green Consulting LLP wants to bring on a Voice Process Associate for its Malad East, Mumbai team. Great for first-time job seekers. Salary is up to ₹28,000/month. There are 8 open positions.

Note from the employer

Handle Inbound And Outbound Customer Calls Professionally. Assist Customers With Loan-Related Queries, Emi Information, Payment Status, And Account Services. Resolve Customer Concerns Within The Defined Turnaround Time. Escalate Complex Issues To The Relevant Departments When Required. Maintain Accurate Records Of Customer Interactions In T. Type : Outbound, Inbound, Sales | Languages : Kannada, Telugu, Malayalam, Gujarati

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• No prior experience needed — freshers can apply
• Education: Graduate
• Comfortable with Gujarati, Inbound, Kannada, Malayalam, Outbound, Sales, Telugu
• Good English
• Freshers can apply
• Type: Outbound, Inbound, Sales
• Languages: Kannada, Telugu, Malayalam, Gujarati
• Someone calm under pressure and polite

Pay and perks

Compensation: ₹15,000 – ₹28,000 per month.

Job details

• Job location: Malad East, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Openings: 8
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Olive Green Consulting LLP today.