Patient Care Coordinator

Looking for a Patient Care Coordinator role in Andheri West, Mumbai? Olives supplier and marketers is hiring now. The pay goes up to ₹15,000/month. No experience? You can still apply. 6 candidates will be hired for this role.

Note from the employer

About The Role We Are Hiring 12Th Science Passed Candidates For Patient Follow-Up Calls For A Trichology & Hair Treatment Brand. Role Involves Post-Treatment Calls To Patients To Check For Issues, Treatment Effectiveness, And Ensure Patient Satisfaction.Key Responsibilities - Make Outbound Calls To Patients For Treatment Follow-Ups - Understand Patient Concerns, Side Effects & Progress - Coordinate With Doctors/Clinic Team For Escalations - Maintain Call Logs And Patient Feedback In Crm - Drive Patient Retention & Trust For Hair Treatment Medicinescandidate Profile - Education: 12Th Science Pass Mandatory - 0-2 Years Experience In Bpo/Healthcare/Pharma/Beauty Preferred - Excellent Communication In Hindi, English & Marathi - Empathetic, Patient-Centric. Type : Outbound

What the job involves

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹13,000 – ₹15,000 per month.

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Skills: Outbound
• Good English
• Freshers can apply
• Type: Outbound
• Someone customer-first and patient

Position details

• Location: Andheri West, Mumbai, Maharashtra
• Work type: On-site
• Job type: Full time
• Openings: 6
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Olives supplier and marketers today.