Customer Support & Service Coordina...

A new Customer Support & Service Coordina... role is open at Omd Solutions, Goregaon East, Mumbai. Salary is up to ₹25,000/month.

In the employer’s words

To Act As The Primary Coordination Point Between Customers, The Customer Support Team, And Field/Service Engineers. The Role Is Responsible For Resolving Customer Queries, Coordinating Gps Device Installation And Service Activities, And Ensuring Timely Completion Of Customer Requirements. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What you get

You will be paid ₹15,000 – ₹25,000 per month.

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Position details

• Location: Goregaon East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Omd Solutions reviews applications regularly.