Telecaller

Looking for a Telecaller role in Parvat Patiya, Surat? Onviqa Private Limited is hiring now. No experience? You can still apply. 5 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Outbound | Languages : English, Gujarati, Hindi

Pay and perks

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Gujarati, Hindi, Inbound, Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: English, Gujarati, Hindi
• A polite, calm under pressure attitude

Key responsibilities

As a Telecaller, your work will include:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Job location: Parvat Patiya, Surat, Gujarat
• Vacancies: 5
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Onviqa Private Limited.