Customer Care Executive

A new Customer Care Executive role is open at Open Mind Services Limited, Hauz Khas, Delhi. The team is filling 5 vacancies. The pay goes up to ₹22,000/month.

In the employer’s words

We Are Looking For A Dedicated And Customer-Focused Customer Service Executive To Join Our Ecommerce Team. The Ideal Candidate Will Have 6 Months To 1 Year Of Experience In Customer Service, Preferably In The Online Retail Industry. You Will Be Responsible For Handling Customer Queries, Complaints, Order Tracking, Etc. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English and Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, polite attitude

Your responsibilities

As a Customer Care Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Salary

You will be paid ₹20,000 – ₹22,000 per month.

Position details

• Location: Hauz Khas, Delhi, Delhi
• Work mode: On-site
• Job type: Full time
• Working hours: Rotational shifts as per the roaster.
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Open Mind Services Limited.