Customer Care Executive

Open Mind Services Limited has an opening for a Customer Care Executive based in Sector 49 - Gurgaon, Delhi. There are 5 open positions. Salary is up to ₹25,000/month.

Employer’s description

We Are Looking For A Knowledge Process Associate (Kpa) To Handle Customer Interactions Through Inbound Calls And Emails. The Candidate Will Be Responsible For Resolving Customer Queries, Providing Accurate Information, And Ensuring A Positive Customer Experience. The Role May Expand To Include Chat And Whatsapp Support In The Future. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : English, Telugu

Pay and perks

The salary for this role is ₹23,000 – ₹25,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Inbound, Outbound, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: English, Telugu
• A calm under pressure, patient attitude

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Sector 49 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Open Mind Services Limited reviews applications regularly.