Customer Care Executive

Optizenith Global Solutions Private Limited is looking for a Customer Care Executive to join its team in Devinagar, Bengaluru. 10 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Employer’s description

Customer Care Executive Is A Frontline Professional Responsible For Managing Customer Interactions, Resolving Queries, And Ensuring Positive Customer Experiences Across Various Communication Channels. Type : Inbound, Outbound, Domestic | Languages : Telugu, Tamil, Kannada, Hindi, English | Preferred Experience In : Real Estate

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Outbound, Real Estate, Tamil
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Telugu, Tamil, Kannada, Hindi, English
• Preferred Experience In: Real Estate
• Someone calm under pressure and polite

What you get

You will be paid ₹15,000 – ₹20,000 per month.

Job at a glance

• Location: Devinagar, Bengaluru, Karnataka
• Work type: Office-based
• Openings: 10
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Optizenith Global Solutions Private Limited today.