Process Associate

A new Process Associate role is open at Ovni Management Private Limited, Belapur, Mumbai. The pay goes up to ₹16,500/month. 10 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Verbal communication, Typing speed, Complaint handling, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Salary

Salary: ₹16,000 – ₹16,500 per month, based on skills and experience.

Your responsibilities

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Belapur, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10

Interested? Apply now on BetterJobs with your resume — Ovni Management Private Limited reviews applications regularly.