Customer Support Representative (Cs...

Join Own Hr Solutions as a Customer Support Representative (Cs... in Andheri, Mumbai. The pay goes up to ₹20,000/month. The team is filling 30 vacancies.

In the employer’s words

Job Role:Handle Customer Queries Through Email & Chat Process (90) And Inbound Calls (10). Resolve Customer Concerns, Provide Accurate Information, And Maintain Professional Communication. Candidates Should Have Good Typing Speed, Strong Written Communication Skills, And Basic Computer Knowledge. Maintain Proper Follow-Ups And Ensure Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone calm under pressure and customer-first

Quick facts

• Job location: Andheri, Mumbai, Maharashtra
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 30
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Own Hr Solutions reviews applications regularly.