Email Support Executive

Pagido Consulting is hiring an Email Support Executive in Thane West, Mumbai. 20 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Marathi, Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Marathi, Hindi, English

Your responsibilities

• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

What you get

Compensation: ₹12,000 – ₹20,000 per month.

Job at a glance

• Job location: Thane West, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 20

Apply today and take the next step in your career with Pagido Consulting.