Bpo Executive

Looking for a Bpo Executive role in Rajarhat, Kolkata? Palki Tour & Travels Pvt Ltd is hiring now. Salary is up to ₹23,000/month. The team is filling 2 vacancies.

Employer’s description

Handle Inbound/Outbound Customer Calls, Assist With Travel Bookings, Resolve Queries, Follow Up With Clients, Maintain Records, And Deliver Excellent Customer Service While Achieving Targets. 1 - 2 Years Experience Compulsory. | Type : Outbound, International, Inbound | Languages : English

What you get

Compensation: ₹18,000 – ₹23,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, International, Inbound
• Languages: English
• A polite, customer-first attitude

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Job details

• Location: Rajarhat, Kolkata, West Bengal
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Palki Tour & Travels Pvt Ltd.