Customer Care Executive

Pandit Automobiles has an opening for a Customer Care Executive based in Sahibabad - Ghaziabad, Delhi. The pay goes up to ₹20,000/month. The team is filling 4 vacancies.

In the employer’s words

Manage Customer Calls And Service Bookings For A Maruti Suzuki Authorized Service Station. Remind Customers About Service Due Dates, Answer Basic Queries, Update Records, Share Service Offers, And Collect Feedback After Service. Good Communication And Basic Computer Skills Required. Experience In An Automobile Service Station Is Preferred. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic, Mutual Funds | Marketing | Languages : Hindi, English

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound, Marketing, Mutual Funds and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic, Mutual Funds
• Marketing
• Languages: Hindi, English
• A customer-first, patient attitude

Salary

You will be paid ₹15,000 – ₹20,000 per month.

Job at a glance

• Work location: Sahibabad - Ghaziabad, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Pandit Automobiles reviews applications regularly.