Customer Care Executive

Join Paramhans Industry as a Customer Care Executive in Ajmeri Gate, Delhi. Freshers can apply. The pay goes up to ₹18,000/month.

In the employer’s words

Communicate With Customers Over Calls, Emails, And Messages To Address Their Queries And Concerns .Provide Accurate Information And Resolve Customer Doubts In A Professional Manner .Follow Up With Customers Regarding Pending Payments. Update Customers On Material Dispatch Status And Delivery Timelines .Draft And Respond To Emails Professionally. Type : Sales | Languages : Hindi, English

Salary and benefits

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Roles and responsibilities

Here is what a typical day looks like:

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Sales
• Female Only
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Hindi, English

Job details

• Job location: Ajmeri Gate, Delhi, Delhi
• Work mode: Office-based
• Openings: 1
• Shift: 10:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 12:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Paramhans Industry reviews applications regularly.