Customer Service Operations Lead

Join Parbati Pet Travel Ventures Private Limited as a Customer Service Operations Lead in Thubarahalli, Bengaluru. The pay goes up to ₹30,000/month. The team is filling 2 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Active listening, CRM tools, Typing speed, Hindi and English
• Good English
• More Than 2 Years Experience Compulsory.
• A patient, customer-first attitude

Quick facts

• Job location: Thubarahalli, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 10 AM - 7:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time

Apply today and take the next step in your career with Parbati Pet Travel Ventures Private Limited.