Customer Service Operations Lead

A new Customer Service Operations Lead role is open at Zynah, Mahadevapura, Bengaluru. You can earn up to ₹18,000/month.

Note from the employer

We Are Seeking A Highly Organised Individual To Bridge The Gap Between Our Vendors And Our Customers. You Will Manage The Entire Order Lifecyclefrom Ensuring Product Quality With Weavers To Providing Exceptional Support To Our Clients Before And After Their Purchase. More Than 2 Years Experience Compulsory. | Languages : English

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Salary and benefits

Salary: ₹10,000 – ₹18,000 per month, based on skills and experience.

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English

Job at a glance

• Job location: Mahadevapura, Bengaluru, Karnataka
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Friday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Zynah reviews applications regularly.