Team Leader (Tl)

Pattolika Pvt Ltd wants to bring on a Team Leader (Tl) for its Andheri East, Mumbai team. The pay goes up to ₹40,000/month. 4 candidates will be hired for this role.

Employer’s description

Operational Efficiencysla Adherence: Meeting Daily Or Monthly Service Level Targets, Speed Of Answer, And Turnaround Time (Tat).Productivity & Utilization: Managing Metrics Like Average Handling Time (Aht), Occupancy, And Shrinkage (Planned/Unplanned Leaves).Floor Management: Real-Time Monitoring Of Queue Status, Break Times, And Schedule Adherence. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Hindi and English, CRM tools, Typing speed, Verbal communication
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

Key responsibilities

As a Team Leader (Tl), your work will include:

• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

What you get

Compensation: ₹35,000 – ₹40,000 per month.

Position details

• Location: Andheri East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Pattolika Pvt Ltd reviews applications regularly.