Customer Care Associate

Pauls Workforce wants to bring on a Customer Care Associate for its Kudlu Gate, Bengaluru team. Freshers can apply. There are 20 open positions. Salary is up to ₹25,000/month.

Employer’s description

Customer Support (Voice Process). Languages : Tamil, Telugu, Malayalam, Kannada, Hindi, English

Day-to-day work

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of English, Hindi, Kannada, Malayalam, Tamil and Telugu
• Good English
• Freshers can apply
• Languages: Tamil, Telugu, Malayalam, Kannada, Hindi, English
• Someone patient and polite

Salary

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Job location: Kudlu Gate, Bengaluru, Karnataka
• Openings: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Pauls Workforce.