Customer Care Executive

Paybiz Technologies Pvt Ltd is hiring a Customer Care Executive in Vadapalani, Chennai. Salary is up to ₹25,000/month.

In the employer’s words

Receive Calls To Assist Customers With Inquiries, Complaints Or Problem Solving. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Well Versed In Hindi Language Both Read And Write. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, Mutual Funds | Languages : Hindi, English

Compensation

Compensation: ₹20,000 – ₹25,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound, Mutual Funds and Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Mutual Funds
• Languages: Hindi, English
• Someone customer-first and calm under pressure

Day-to-day work

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Vadapalani, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Paybiz Technologies Pvt Ltd reviews applications regularly.