Relationship Manager

Join Pb Partners as a Relationship Manager in Goregaon East, Mumbai. Salary is up to ₹30,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Complaint handling, Typing speed, Hindi and English, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹18,000 – ₹30,000 per month.

What you will do

In this role, you will:

• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Job details

• Job location: Goregaon East, Mumbai, Maharashtra
• Openings: 1
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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