Team Lead

Looking for a Team Lead role in Bandra East, Mumbai? Peopable Staffing Services Private Limited is hiring now. The pay goes up to ₹40,000/month. There are 30 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

What the job involves

• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Requirements

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Verbal communication, CRM tools, Complaint handling and Hindi and English
• Good English
• More Than 2 Years Experience Compulsory.
• Someone polite and calm under pressure

What you get

The salary for this role is ₹35,000 – ₹40,000 per month.

Job details

• Work location: Bandra East, Mumbai, Maharashtra
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work type: On-site

Apply today and take the next step in your career with Peopable Staffing Services Private Limited.